it has me believe that they have a contents scanner that picks out key elements of your email and forwards it to the proper department. if enough hits on key words aren't met, it will generate an auto-response email for more info... if rejected a couple of times, then it most likely will be sent to a "catch-all" desk.
i know electronic devices like that are there to help, and generally do, but sometimes they're more of a headache than having someone handle your email directly would have ever been -- even if they had to pass it off to someone else who could answer the question.
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timeasmymeasure
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Date: 2005-11-29 06:53 pm (UTC)i know electronic devices like that are there to help, and generally do, but sometimes they're more of a headache than having someone handle your email directly would have ever been -- even if they had to pass it off to someone else who could answer the question.